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Return and guarantee

Everything you want to know about our return and guarantee policy.

  • Return policy

    If for any reason, you are not satisfied with your order from bemz.com, you are able to return the products within 14 working days from the date you received the order and have notified us within that period of time. Simply follow the steps outlined below in ‘how do I return a product’. The following are excluded from the right to cancel: fabric per meter and made to measure curtains. We expect you to return the product as soon as possible after you have given cancellation notice.

  • How do I return a product?
  • How much will it cost me to return my purchase?
  • When will I receive my refund for the return?
  • What should I do if the original packaging is unusable?
  • What should I do if my product is faulty or does not fit?
  • Can I exchange one product for another?
  • Can I return items purchased in your Outlet?