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Return and guarantee

Everything you want to know about our return and guarantee policy.

  • Return policy
  • How do I return a product?

    Simply follow these steps to exercise your right to cancel:

        •    Email [email protected] within 14 days of the date you received the parcel

        •    include a completed copy of the Bemz Return Form with the products

        •    pack the products unused, unwashed, and not damaged in their original packaging, and in no more than one parcel
        •    return the complete product to Bemz unless otherwise specified by our Customer Services (eg, multi-pack products must be returned with all items included)

        •    return the products by using the same courier/delivery service that delivered the products to you (DPD, DHL).  You are responsible for the package/products until received by Bemz.  We recommend keeping the receipt from the courier and if applicable the track and trace number

fabric per meter and made to measure curtains can only be returned if defective

        •    Bemz must receive the goods within 30 working days of the date you received the parcel

  • How much will it cost me to return my purchase?
  • When will I receive my refund for the return?
  • What should I do if the original packaging is unusable?
  • What should I do if my product is faulty or does not fit?
  • Can I exchange one product for another?
  • Can I return items purchased in your Outlet?