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Return and guarantee

Everything you want to know about our return and guarantee policy.

  • Return policy
  • How do I return a product?

    Simply follow these steps to exercise your right to cancel:

        •    notify Bemz Customer Services within 14 days of the date you received the parcel

        •    include a completed copy of the Bemz Return Form with the products

        •    pack the products unused, unwashed, and not damaged in their original packaging, and in no more than one parcel
        •    return the complete product to Bemz unless otherwise specified by our Customer Services (eg, multi-pack products must be returned with all items included)

        •    return the products by using the same courier/delivery service that delivered the products to you (DPD, DHL).  You are responsible for the package/products until received by Bemz.  We recommend keeping the receipt from the courier and if applicable the track and trace number

        •    
fabric per meter and made to measure curtains can only be returned if defective

        •    Bemz must receive the goods within 30 working days of the date you received the parcel

  • How much will it cost me to return my purchase?
  • When will I receive my refund for the return?
  • What should I do if the original packaging is unusable?
  • What should I do if my product is faulty or does not fit?
  • Can I exchange one product for another?
  • Can I return items purchased in your Outlet?