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Return and guarantee

Everything you want to know about our return and guarantee policy.

  • Return policy
  • How do I return a product?
  • How much will it cost me to return my purchase?
  • When will I receive my refund for the return?

    When we receive the product(s), you will be refunded the amount you paid to us upon purchase (minus the administration fee).  The amount will be credited to the same payment method used for the purchase.

    In most cases, Bemz will refund you within 14 days from the date you let us know about your intention to cancel. However, we may delay the repayment until we have received the product or the customer has provided proof that the product has been returned (eg certificate of delivery). In some cases, your refund may be forfeited if the product is damaged because:
        •    you have used the products
        •    the products were damaged while you were responsible for them
        •    you have not followed the procedure for cancellation rights outlined above

  • What should I do if the original packaging is unusable?
  • What should I do if my product is faulty or does not fit?
  • Can I exchange one product for another?
  • Can I return items purchased in your Outlet?