customer service

Return and guarantee

Everything you want to know about our return and guarantee policy.

  • Return policy
  • When will I receive my refund for the return or claim?
  • How much will it cost me to return my purchase?
  • What should I do if the original packaging is unusable?
  • What is the Bemz guarantee?

    In normal use a Bemz slipcover will last for at least 3 years. This is our promise to you. Our guarantee is valid providing the slipcover was used in a normal home environment and you followed the advice given in our Care Guide which you can download here.

    The guarantee is valid for 3 years from the date you receive your products. If you should discover a defect please contact Bemz customer service and we will handle the guarantee process as quickly as we can. Bemz will correct the defect if possible or produce a new item for you. If we no longer carry the item/fabric you originally ordered, you will receive an equivalent product or your money back.

  • Can I exchange one product for another?
  • Can I return items purchased in your Outlet?