- Return policy
- How do I return a product?
- How much will it cost me to return my purchase?
- When will I receive my refund for the return?
- What should I do if the original packaging is unusable?
What should I do if my product is faulty or does not fit?
Bemz products are guaranteed for 3 years when used in a normal home environment and the advice given in our Care Guide was followed.
The guarantee is valid for 3 years from the date you receive your products. If you discover a defect please contact Bemz customer service and we will handle the guarantee process as quickly as we can.
If the faulty product was purchased from our Outlet, we can offer a full refund as part of our guarantee process. However we can’t offer a replacement. This is because our Outlet products are ‘unique items’ that have already been made.
- Can I exchange one product for another?
- Can I return items purchased in your Outlet?