We want you to be completely satisfied with your purchase so please check your purchase immediately upon delivery and if you want to return anything, contact Bemz customer service by emailing us. We will then contact you to organise a return. Here’s a list of the terms of our return policy:
We allow returns within 14 days from the date you received your purchase
The item(s) need to be unused and in their original state
The item(s) need to be returned their original packaging and as 1 package
The item(s) need to be sent back to Bemz within 30 days from the date you received the package
The return will be handled by the shipping agent indicated by Bemz
If you wish to return any items(s), the shipping fees will not be reimbursed but we will reimburse the remaining amount to your credit card or via the same method used to make your purchase
See your order receipt for the exact shipping fees
Taxes can sometimes be applicable in certain countries
Fabric sold by the metre can only be returned if defective
If you’re missing any of the points from this list, unfortunately we won’t be able to offer you a return.
After Bemz receives and confirms that your return item(s) meets the return policy requirements, we will process the refund. How long it takes depends on the refund policy of your credit card company. Please note that the currency date will be the same as the date on which you placed your order with Bemz online. This means there will be no money loss due to currency changes. Please remember that the shipping fees will only be reimbursed for claims. Upon the reception and verification of your return package at our logistics center (this can take up to 30 days), we will e-mail you with confirmation that your refund has been processed.
The return shipping cost is the same as the original shipping cost. See your order receipt for the exact amount. If you have met all the requirements listed above, Bemz will refund the amount of all returned items to your credit card, excluding the shipping fees. If you would like a reimbursement of import and duty fees (if not collected by Bemz at checkout), please contact your government department of customs and excise and provide them with the necessary paperwork. *The brokerage/handling fee will not be reimbursed.
In normal use a Bemz slipcover will last for at least 3 years. This is our promise to you. Our guarantee is valid providing the slipcover was used in a normal home environment and you followed the advice given in our Care Guide which you can download here.
The guarantee is valid for 3 years from the date you receive your products. If you should discover a defect please contact Bemz customer service and we will handle the guarantee process as quickly as we can. Bemz will correct the defect if possible or produce a new item for you. If we no longer carry the item/fabric you originally ordered, you will receive an equivalent product or your money back.
Unfortunately not. If you do not like the colour or the design of your purchase, you are welcome to return it to Bemz (according to the above instructions). The cost of the items will be refunded to your original form of payment (excluding the shipping fees). You can then place a new order.