When will I receive my order?
All Bemz products are sewn to order in Europe by dedicated seamstresses who complete many steps by hand. This level of quality requires time, so you can expect your order to be delivered approximately 3-4 weeks after placing your order.
To which countries do you deliver?
Bemz currently ships to a number of countries within the European Union and the rest of the world: Australia, Austria , Belgium , Canada, China , Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland , France, Germany, Greece, Hong Kong, Hungary, Iceland , Ireland , Italy, Japan, Kuwait , Latvia, Lithuania, Luxembourg, Malaysia , Netherlands, New Zealand, Norway, Poland, Portugal , Romania, Saudi Arabia , Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland , Taiwan, United Arab Emirates , United Kingdom, United States.
If your country isn’t listed please contact us and we’ll save your request and let you know if we start shipping there.
What is the shipping policy to the USA?
The value of goods that can be imported free of duty and tax is $800.
For orders over $800, duty/customs and brokerage/handling fees will be incurred and the receiver is responsible for the payment of duties and taxes when applicable. Unfortunately, we are unable to itemize these charges on our checkout page because they are determined by your local authorities. Personal information/identification may be required by the shipping company for custom clearance purposes.
Personal information/identification may be required by the shipping company for custom clearance purposes.
What is the shipping policy to Norway and Switzerland?
To make your shopping experience easier, when ordering to delivery addresses in Norway and Switzerland, you will pay the custom and duty fees, applicable taxes (all determined by your local government authorities) and brokerage/handling charges when checking out. This means no additional fees are required at the time of delivery. Everything is paid upfront and will be stated during the check-out process and also on your receipt.
What are the shipping options to Sweden, Denmark and Finland?
If you live in Sweden, Denmark or Finland deliveries are made by DPD/PostNord and the package will be delivered to the authorised PostNord agent nearest you.
What are the shipping costs to the following EU Countries?
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom - flat rate: 10€/10£ .
What are the shipping costs to Norway and Switzerland?
The shipping cost to Norway and Switzerland is shown in your shopping cart together with the price of your chosen products. The final shipping charges are based on the destination country, chosen method of delivery and weight of the package. Bemz has now applied the custom fees, taxes and handling charges to your order in the check-out process. No additional fees will be required at time of delivery. Personal information may be required for custom clearance purposes.
What are the shipping costs to Canada and the USA?
Shipping fees to Canada and the United States are set at a flat rate of $20 USD/CAD and are handled by our international shipping partner DHL. For all deliveries to Canada, taxes and handling charges are included in the cost of your order and are itemised on the checkout page. No additional fees will be required at time of delivery. Personal information/identification may be required by the shipping company for custom clearance purposes.
What are the shipping costs to the following NON-EU Countries?
Australia, China, Hong Kong, Iceland, Japan, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, Taiwan, and the United Arab Emirates. The delivery fee is calculated from the exact weight of your order and is shown in your shopping cart together with the price of your chosen products. The final shipping charges are based on the destination country, chosen method of delivery by DHL for your destination, and exact weight of the package. Please note that Non-EU residents (from countries such as Australia, China, Hong Kong, Iceland, Japan, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, Taiwan, and the United Arab Emirates and even offshore provinces such as the Canary Islands, Faroe Islands and the Channel Islands) are responsible for import and duty fees, wherever applicable. To find out more about the applicable duty fees, please contact your government department of customs and excise.
Islands outside of the European Continent such as - but not limited to - Cyprus, Canary Islands, Channel Islands and Faroe Islands are not considered part of the European Continent. Therefore, these destinations may not qualify for our EU shipping rates. Where applicable, customers are responsible for any custom duty fees and/or taxes for offshore island deliveries. At this time, Bemz is unable to ship to overseas regions and/or territories of countries. This may include but is not limited to: Martinique, Barbados Antilles and Puerto Rico. Please contact [email protected] if you are unsure of the delivery options to your destination.
How is my order delivered?
If the delivery address is in Sweden, Denmark or Finland, delivery is handled by PostNord and your package will be delivered to the authorized PostNord pick-up point nearest you, where the package can be picked up during the following 14 days. When the package has arrived, you will receive an SMS message (number specified by you) with pick-up details. For more information about PostNord go to www.postnord.se.
For deliveries to all other countries (excluding Sweden, Denmark and Finland) your package will be delivered directly to your specified delivery address with your local delivery partner. Please ensure you choose an address where someone will be able to receive the package Monday through Friday, from 9 AM to 5 PM. When the package is on its way to you, you will receive an email from Bemz/DHL/DPD with your tracking number and a tracking link. For more information on your delivery please call or email Bemz customer service at 0046 8 664 62 00 or [email protected].
How can I check the delivery status of my order?
Before you receive your delivery notice you can email us any time at [email protected] or call us Monday to Friday from 10 AM to 4 PM GMT+1 at 0046 8 664 62 00. Please write your order number in the email or have it available when you call. When your order is being shipped, you will receive an email or SMS/text message from the delivery carrier containing the tracking number of your package and a tracking link. With your tracking number you can track your order on the delivery carrier’s website www.dhl.com or www.dpd.com.
What happens if there is no one available to accept the delivery?
If you unavailable at the time of delivery we suggest contacting DHL/DPD with your tracking number to arrange the delivery of the package to the address of your choice. If DHL/DPD is unable to deliver the package or unable to contact you after several attempts, they will return the package to Bemz. In some countries, DHL/DPD will offer the option to change the delivery address and/or pick up location. This details of this option will be included on the SMS/text message.
Why I may be asked to give my Social Security Number?
Please note for deliveries to the United States: duty/customs and brokerage/handling fees still exist and the receiver is responsible for the payment of duties and taxes when applicable. Unfortunately, we are unable to itemize these charges on our checkout page because they are determined by your local authorities. For custom clearance purposes, personal information such as your Social Security Number may be required at the time of delivery by the shipping company. According to FedEx/TNT: "Because the commodity of the item is fabric FedEx/TNT must make a formal declaration to U.S customs. This formal declaration requires that the importer pay U.S customs duties and taxes. Bemz takes the cost of these custom fees at the time of purchase and processes the custom fees via our account with FedEx/TNT. The reason FedEx/TNT requires the Social Security Number is because the customs entry is done using the U.S importer's name and information. The Social Security Number would provide U.S customs with the evidence that the importer is a legal resident of the U.S and is permitted to import goods. Every entry done for a U.S importer is driven by their unique IRS or Social Security Number."
Does Bemz only deliver to physical addresses?
Our delivery partner, DHL/DPD deliver only to physical addresses. Bemz is unable to deliver to Post Office boxes and/or Military Post Offices.
Does delivery take longer during busy order periods like Black Friday?
Because our covers are sewn-to-order, delivery can sometimes take a little longer than usual during busy order periods. For example, when we hold seasonal offers like Black Friday.
We always update our Shipping Information to reflect changes to delivery times. You can find up-to-date shipping information on our product pages and on your personal order confirmation.